MIDLOTHIAN, VA – May 2019 – Dominion Voice and Data a leading managed technology services provider (MTSP), announced today that the company now offers SD-WAN-as-a-Service to their small to mid-sized business (SMB) customers. SD-WAN is a leading technology and according to research firm Gartner, “by the end of 2019, 30% of enterprises will deploy SD-WAN technology in their branches.” The reason for the technology’s rise in popularity is due to its simultaneous capacities to increase productivity within an organization while also reducing the total cost of ownership.
Dominion Voice and Data provides managed services that can be tailored to your specific needs. We can keep you current with trends, save you money, all while maximizing employee productivity.
Customer experience is a high priority in today’s society and it can often be a pain point for some companies. Inefficiencies in call handling, messaging, and communication between employees and customers are an area always requiring refining and polishing.
Our managed services offer some solutions specific to this anomaly. We can provide transparency in the area of voice mail and unified messaging by providing users the ability to unify voice mail, e-mail, and fax in one location, allowing staff easy access, and shorter response time. Call center technology can reduce customer hold time by routing calls based on employee skill set. Call handling data can be compiled to allow effective resource allocation eliminating bottlenecks. Direct Inward Dialing (DID) provides personal telephone numbers without the need for an actual telephone line to your desktop.
Our managed services can keep you on the cutting edge of technology, while at the same time maximizing your employee’s ability to leverage technology for productivity and competitive advantages for one fixed monthly cost.
- Voice, Data, and Video Integration
- LAN and WAN
- Computer Telephony Integration (CTI)
- Network Transparency
- Voice Mail and Unified Messaging
- Call Center Technology
- Direct Inward Dialing (DID)
- And Voice Over IP (VoIP)
You can learn more about each of these productivity options here.