Showing SMBs How to Trade Oversized Lease Agreements for New Technology

News | Innovative Home Office Cybersecurity | Dominion Voice and Data

MIDLOTHIAN, VA– Announced today that the company is advising SMBs (small to mid-sized businesses) on how to fully leverage the benefits of a remote workforce, bolster employee satisfaction, reduce office space, while simultaneously strengthening the infrastructure of their organizations.

As the demand for remote workers continues to increase at an exponential rate, modern workplaces are noticing the shift towards more flexible, collaborative work environments. Highly educated organizations are positioning themselves ahead of this trend by investing in their technological infrastructure, so that they gain relevancy, attract top talent and secure their organizations for the future, instead of being caught holding onto the past.

“Whether you agree with remote workforce or not is inconsequential because it’s the future,” stated Chad Tester, COO of Dominion Voice and Data. “The real reason that remote working agreements are so controversial is because they highlight managerial and employee engagement issues. In other words, nothing can be swept under the rug, anymore. Management by proximity is being replaced by management through performance. This is a knowledge gap in the market and we’re attempting to shore it up within the business community so that our customers know exactly how to use technology to bolster employee engagement and to get more out of their team.”

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Dominion Voice and Data Launches Secure WiFi-as-a-Service to Protect Customers from Cyber Attacks

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MIDLOTHIAN, VA – Dominion Voice and Data, a leading managed technology services provider (MTSP), announced today that the company has launched a Secure WiFi-as-a-Service program to protect its customers from cyber attacks through wireless access points. Over the past few years, the prevalence of cyber attacks has continued to grow, expanding every SMBs’ need for cybersecurity. One of the most widely utilized methods by cybercriminals is WiFi hacking through an organization’s wireless access points.

WiFi hacking has proven to be one of the most effective means of cyberattacks and hackers are using this specific method to exploit SMBs. However, Dominion Voice and Data’s Secure WiFi-as-a-Service program comprehensively stamps out this threat and equips SMBs with a means to securely connect to WiFi, so that their businesses can run smoothly, securely and safely.

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Replace Discontinued Phone Systems with Cloud Technology

Midlothian, VA – We have launched a campaign to educate our existing customers on a dilemma facing many growth-oriented business owners. It’s no secret that as technology continues to advance, antiquated phone systems become more obsolete each year. As time rolls on, lack of functionality becomes more pronounced, leaving business owners with outdated equipment that hinders productivity. As manufacturers move on to innovating and building better versions of their technology, business owners with older phone systems find a very tough time getting support, finding replacement parts and receiving maintenance.

The greatest risk facing these businesses is that when the outdated phone system stops working, which is usually once every 5 years, this causes costly downtime because the whole office shuts down and usually takes days to get back up and running. Most business owners shudder to imagine what it would be like to have their office phones down and how expensive it would be to have a team doing nothing at the office. While most unified communications providers simply let this happen to their customers, We have created a brand new program to solve this problem once and for all. The most exciting part is that not only does it solve this problem, but it prevents it from ever happening again throughout the entirety of the relationship, by taking telephony to the cloud.

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How WebRTC can Enhance Customer Experience

MIDLOTHIAN, VA – Did you know that WebRTC (RealTime Communications) is set to change the way companies communicate? WebRTC is a way to make phone calls, video calls, send instant messages, and share files with nothing but a web browser. WebRTC is already compatible with an estimate of over 2 billion browsers and is being supported by the major players, including Apple, Google, Microsoft, Mozilla, and Opera. This means companies who want to connect with their customers won’t need their customers to call in through a phone number nor will they be forced to download an app beforehand in order to interact. Communication is poised to become more seamless than ever before, which is a huge opportunity for enhancing customer experience.

Imagine putting a link on your homepage and then with a single click, your customer is instantly in a video chat with one of your customer service representatives. The possibilities for tailoring a customized interaction are limitless at this level because you can already ascertain a certain base level of knowledge about what the customer is experiencing based on which link they clicked. This could very well end the need for phone extensions, dial-by-name directories, and being put on-hold, ever again. This is big news for businesses who differentiate themselves based on customer service. With WebRTC they can even connect directly with the exact location, exact department and team member that is best suited to fix their issue.

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Dominion Voice and Data Educates Businesses on Surveillance and Security Breakthrough

MIDLOTHIAN, VA – Dominion Voice and Data a leading managed technology services provider (MTSP), is helping small to mid-sized businesses (SMBs) to take advantage of dramatically increased capabilities in surveillance cameras. As security, both online and offline, has become a growing concern for many small business owners, Dominion Voice and Data is educating business owners on how recent advances in facial recognition and surveillance camera capabilities can protect their organizations from threats, while simultaneously enhancing customer experience.

“These aren’t your dad’s old security cameras,” stated Chad Tester, COO of Dominion Voice and Data. “Security cameras have now become intelligent.”

Find out more by reading our latest press release…

Dominion Voice and Data Offers SD-WAN-as-a-Service to SMBs

MIDLOTHIAN, VA – May 2019 – Dominion Voice and Data a leading managed technology services provider (MTSP), announced today that the company now offers SD-WAN-as-a-Service to their small to mid-sized business (SMB) customers. SD-WAN is a leading technology and according to research firm Gartner, “by the end of 2019, 30% of enterprises will deploy SD-WAN technology in their branches.” The reason for the technology’s rise in popularity is due to its simultaneous capacities to increase productivity within an organization while also reducing the total cost of ownership.

Find out more by reading our latest press release…

Technology Assurance Group Invites Dominion Voice and Data to Share Technology Expertise at Their Annual Convention

MIDLOTHIAN, VA – We are announcing today that we have been invited to attend the 19th Annual Technology Assurance Group (TAG) convention in Orlando, Florida. The event will take place on April 7-10, 2019 at the Rosen Plaza and will be comprised of North America’s leading MTSPs. TAG is an international organization of independently-owned MTSPs who collectively represent nearly $350M in products and services. The purpose of the conference is to gather like-minded individuals in order to enhance one another’s business through the exchange of new ideas and collaborative effort. The event is invite-only and is reserved for TAG Members, exclusively.

“It is an honor to share our knowledge and experiences with our colleagues,” stated Chad Tester, COO of Dominion Voice and Data. “The TAG Convention is the premiere event in our industry and every year proves to be a valuable place for us to find new ways to serve our customers at an even higher level.” In the rapidly changing technology sector, one of the key determinants of success is whether the organization is remaining current with contemporary market trends. In sum, technology changes very quickly and the only way an MTSP can make a real impact on their customers’ bottom-line, is by deciphering which technology solutions can add value and coming up with creative ways to implement those solutions. At this event, best practices and techniques to enhance customer experience and company culture will be revealed through various keynotes and break-out sessions.

Find out more by reading our latest press release »

Dominion Voice and Data Disrupts Cybersecurity Industry with New Program

Midlothian, VA – Dominion Voice and Data, a leading managed technology services provider, announced today that the company has launched a cybersecuirty security-as-aservice program designed to protect businesses from daily attacks. Dominion Voice and Data’s cybersecurity-as-a-service is an all inclusive offering that combines best of breed technology for firewalls, antivirus software, phishing prevention, dark web monitoring, and data backup.

Dominion Voice and Data begins every customer relationship by formulating strategic IT goals, planning their IT budget, analyzing and reworking business processes and facilitating technology changes. The objective is to maintain the IT infrastructure and protect customers from cyber attacks that occur on a daily basis. The cybersecurity-as-aservice program creates security policies, controls and cyber incident response planning, ensures compliance with the changing laws and applicable regulations, and maintains a current understanding of the IT threat landscape.

Find out more by reading our latest press release »

State of the Union for Technology In 2018

Dominion Voice and Data a leader in managed technology services, announced today that the company sharing its predictions for the future of the technology sector. Dominion Voice and Data is preparing business owners for the anticipated technology explosion in 2018. One of the bases for this prediction is the growing number of employed individuals and the omnipresent demand for technology in the modern workplace.

According to CNN Money, “Unemployment inched down to 4.1%” which is the lowest unemployment rate in the last 17 years. Furthermore, Goldman Sachs predicts the unemployment rate to tumble to 3.5% by the end of 2019. The last time unemployment was 3.5% was December 1969, according to the Bureau of Labor Statistics.

With more and more tech-savvy Millennials entering the workforce and Baby Boomers retiring, the demand for technology is inevitably on-the-rise. Millennials have been raised with technology as a central part of their environment, and in some cases a central part of their identity, and the progression into the workplace is simply a logical conclusion at this point. “Millennials don’t think of technology as an accessory, in many cases they consider it more important than face-to-face interpersonal skills. There is no doubt that the demand for technological solutions will continue to explode in 2018,” stated Steve Smith, CEO of Dominion Voice and Data.

Find out more by reading our latest press release »

Dominion Voice And Data Selected to Attend Technology Assurance Group’s Annual Convention

Midlothian, VA – February 26, 2018

Dominion Voice and Data, a leading managed technology services provider, announced today that the company has been selected to attend Technology Assurance Group’s 18th Annual Convention in San Diego, California on April 28th through May 2nd. TAG is an organization of managed technology services providers (MTSPs) in North America representing $350 million in products and services. The focus of the convention is enhancing the customer experience. An impressive lineup of CEOs, futurists, tech experts, professors, researchers, authors and speakers will share valuable information on this very important theme.

“It is an honor to be selected to attend the industry’s most popular event and share our unique approach to the customer experience with other like minded MTSPs from across North America,” stated Steve Smith, CEO of Dominion Voice and Data. “It gives us a chance for leaders to be amongst other leaders and the creativity and innovation that emerges from that type of environment is always invigorating. As a company, we’re constantly researching new ways to serve our customers and being around other CEOs who are dedicated to the same exceptionally high levels of service always helps us gain new ideas to improve our customers’ experience.”

The convention will showcase world renowned customer experiece keynote speakers and authors like Shep Hyken, Dr. Jeane Twenge, and Jason Young. These experts will enlighten attendees on how to amaze every customer everytime, leverage the talents of the millinnial and iGen generations to deliver a phenomenal customer experience, and highlight ways to create a customer centric culture to delelop the ideal customer relationship.

“It’s important for us to always be one step ahead,” reiterated Mr. Smith. “We consider it our obligation to constantly be educating ourselves and discovering new solutions. That’s why we invest in events like these, they give us great ideas, excellent opportunities to collaborate and it helps us maintain our leadership position in our industry.”