MIDLOTHIAN, VA – May 2019 – Dominion Voice and Data a leading managed technology services provider (MTSP), announced today that the company now offers SD-WAN-as-a-Service to their small to mid-sized business (SMB) customers. SD-WAN is a leading technology and according to research firm Gartner, “by the end of 2019, 30% of enterprises will deploy SD-WAN technology in their branches.” The reason for the technology’s rise in popularity is due to its simultaneous capacities to increase productivity within an organization while also reducing the total cost of ownership.
Think about what you expected when you checked into a hotel room 20 years ago.
- Clean room
- Bed was made
- Fresh towels
- Mint on the pillow
Now, think about what you expect when you check into a modern hotel
- Free and fast Wi-Fi
- Great in-room entertainment and dining options
- Seamless user experience from walking in the door until after you leave
Also think about what your staff has come to expect when working at a modern hotel.
- Reliable and fast internet
- Unified communications which enable them to communicate from anywhere with any team member
- Automatic notifications for alerts or key activities
The hospitality industry has changed just like every other industry in our technological world. Customers expect a great experience, a majority of that pertains to their ability to interact with the technology they bring with them (laptop, tablet, smart phone) and the technology provided throughout the hotel (in-room phone, digital signage, front desk receptionist).
As an owner/operator in the hospitality industry, you have a lot of people inside and outside your organization demanding the best technology. But what if technology isn’t your strength. You need a strategic partner, you need Dominion Voice and Data. Dominion Voice and Data has been working with owner/operators in the hospitality industry to help them deploy the best technology solutions for both guest and staff. Below is an example of our approach, an approach that not only empowers your staff and pleases your guest, but also keeps IT cost low.
Start with your team
As the owner/operator, you need to take care of your team first. If you take care of your team, they will then take care of your customers. By starting here, we help owners find out what their teams need to succeed. In many cases, we create a list similar to this:
- Fast and reliable internet for all work stations
- Wi-Fi available throughout the property to enable workers to access their business applications from wherever a guest might be
- Simple, yet powerful phone system that integrates with your front desk software and enables mobile roaming
- Reliable and friendly IT support and help desk for all the business provided devices
Once we have built your list, we then go to work for you to create a plan to meet your teams needs. We do a full assessment of your current IT infrastructure, find the best solutions to meet you needs, then build a proposed roadmap to take you from where you are to where you need to be.
Keep your guest Wowed
Now that we have your staff properly supported, our focus quickly shifts to your customer base. The modern customer is powerful, influential, and free to find the company that best meets their needs. Customers are learning more about your business with a 5-minute web search of other customer reviews, not by just visiting your property. You not only want to make your current customers happy, but you want them to engage with you online and tell others about the amazing experience they had.
So what do customers expect? Once again, we lead the owner/operator through a brain storming session to try and think of all the things related to IT that they are expecting when they walk in the front door:
- Free and fast Wi-Fi
- Free access to a business center with computers and printers ready for them to use
- Interactive lobby monitors
- Powerful in-room communication solutions for interacting with staff and dinning services
- Enjoyable in-room entertainment
Fortunately, many of these items can be built upon the solutions we have already selected to empower your workforce. As your IT consultant, we build another roadmap for success to meet the items you identified as crucial to keeping your guest wowed.
IT peace of mind
The final aspect that sets Dominion Voice and Data apart is our ability to not only provide consultation services, but also our ability to project manage, execute, and support all the solutions we propose. We become your single destination for all things related to IT.
This peace of mind enables you to focus on your business and driving great customer experiences.
This process can all begin today with a free conversation. Reach out to our team to learn more about our services, let us show you what we can do to help your organization grow.
You are the master of your production. It’s what sets you apart and gives you the competitive edge necessary to grow your business. Your ability to quickly and efficiently create and manufacture your products directly impacts your growth and business success.
But more and more, your assembly line is relying on smarter and more powerful IT solutions.
“I’m an expert in production, not IT!”
We hear this often, and we fortunately are able to help. As a trusted IT consultant, we work with industrial leaders to identify where they want to go and what technological solutions they will need to get there.
Start with the end in mind
A great plan is born out of a great vision. A manufacturing company reached out to us with a great vision, to be the largest producer of their product in North America. What they were lacking though was the IT technical knowledge and support to help make that dream a reality. Dominion Voice and Data was brought on to serve as their IT consultant, helping them chart a path to ensure their IT solutions would support their corporate vision. During the initial conversations, we identified some key areas that needed our attention:
- A business phone system that worked well for both the office staff and those on the assembly line
- Loud and visual ringers for audio paging and communications in the production areas
- Fast and reliable internet connectivity that could securely connect to their home office in Europe
- Secure data storage for their proprietary production and process information
- Campus wide Wi-Fi to fully enable their various smart devices used throughout the production process
With a clear understanding of what they needed, Dominion Voice and Data built a roadmap to complete these items while also keeping cost and downtime to a minimum.
IT peace of mind
The final aspect that sets Dominion Voice and Data apart is our ability to not only provide consultation services, but also our ability to project manage, execute, and support all the solutions we propose. We become your single destination for all things related to IT. This peace of mind enables you to focus on your business and driving great results. This process can all begin today with a free conversation. Reach out to our team to learn more about our services, let us show you what we can do to help your organization grow.
Communication is extremely important in a high-intensity environment; especially in a hospital. There needs to be a reliable system in place that these health workers can depend on. That is why we are proud to be involved in the Healthcare Industry and understand the unique responsibilities associated with providing phone and data services to medical facilities throughout the country. True reliability and 24-hour emergency service is not a want, but a need when patients and residents are counting on these systems, and you can depend on Dominion Voice and Data to deliver.