Dominion Voice and Data Launches Secure WiFi-as-a-Service to Protect Customers from Cyber Attacks

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MIDLOTHIAN, VA – Dominion Voice and Data, a leading managed technology services provider (MTSP), announced today that the company has launched a Secure WiFi-as-a-Service program to protect its customers from cyber attacks through wireless access points. Over the past few years, the prevalence of cyber attacks has continued to grow, expanding every SMBs’ need for cybersecurity. One of the most widely utilized methods by cybercriminals is WiFi hacking through an organization’s wireless access points.

WiFi hacking has proven to be one of the most effective means of cyberattacks and hackers are using this specific method to exploit SMBs. However, Dominion Voice and Data’s Secure WiFi-as-a-Service program comprehensively stamps out this threat and equips SMBs with a means to securely connect to WiFi, so that their businesses can run smoothly, securely and safely.

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Dominion Voice and Data Offers SD-WAN-as-a-Service to SMBs

MIDLOTHIAN, VA – May 2019 – Dominion Voice and Data a leading managed technology services provider (MTSP), announced today that the company now offers SD-WAN-as-a-Service to their small to mid-sized business (SMB) customers. SD-WAN is a leading technology and according to research firm Gartner, “by the end of 2019, 30% of enterprises will deploy SD-WAN technology in their branches.” The reason for the technology’s rise in popularity is due to its simultaneous capacities to increase productivity within an organization while also reducing the total cost of ownership.

Find out more by reading our latest press release…

Keeping Your Guest Wowed

Think about what you expected when you checked into a hotel room 20 years ago.

  • Clean room
  • Bed was made
  • Fresh towels
  • Mint on the pillow

Now, think about what you expect when you check into a modern hotel

  • Free and fast Wi-Fi
  • Great in-room entertainment and dining options
  • Seamless user experience from walking in the door until after you leave

Also think about what your staff has come to expect when working at a modern hotel.

  • Reliable and fast internet
  • Unified communications which enable them to communicate from anywhere with any team member
  • Automatic notifications for alerts or key activities

The hospitality industry has changed just like every other industry in our technological world. Customers expect a great experience, a majority of that pertains to their ability to interact with the technology they bring with them (laptop, tablet, smart phone) and the technology provided throughout the hotel (in-room phone, digital signage, front desk receptionist).

As an owner/operator in the hospitality industry, you have a lot of people inside and outside your organization demanding the best technology. But what if technology isn’t your strength. You need a strategic partner, you need Dominion Voice and Data. Dominion Voice and Data has been working with owner/operators in the hospitality industry to help them deploy the best technology solutions for both guest and staff. Below is an example of our approach, an approach that not only empowers your staff and pleases your guest, but also keeps IT cost low.

Start with your team

As the owner/operator, you need to take care of your team first. If you take care of your team, they will then take care of your customers. By starting here, we help owners find out what their teams need to succeed. In many cases, we create a list similar to this:

  • Fast and reliable internet for all work stations
  • Wi-Fi available throughout the property to enable workers to access their business applications from wherever a guest might be
  • Simple, yet powerful phone system that integrates with your front desk software and enables mobile roaming
  • Reliable and friendly IT support and help desk for all the business provided devices

Once we have built your list, we then go to work for you to create a plan to meet your teams needs. We do a full assessment of your current IT infrastructure, find the best solutions to meet you needs, then build a proposed roadmap to take you from where you are to where you need to be.

Keep your guest Wowed

Now that we have your staff properly supported, our focus quickly shifts to your customer base. The modern customer is powerful, influential, and free to find the company that best meets their needs. Customers are learning more about your business with a 5-minute web search of other customer reviews, not by just visiting your property. You not only want to make your current customers happy, but you want them to engage with you online and tell others about the amazing experience they had.

So what do customers expect? Once again, we lead the owner/operator through a brain storming session to try and think of all the things related to IT that they are expecting when they walk in the front door:

  • Free and fast Wi-Fi
  • Free access to a business center with computers and printers ready for them to use
  • Interactive lobby monitors
  • Powerful in-room communication solutions for interacting with staff and dinning services
  • Enjoyable in-room entertainment

Fortunately, many of these items can be built upon the solutions we have already selected to empower your workforce. As your IT consultant, we build another roadmap for success to meet the items you identified as crucial to keeping your guest wowed.

IT peace of mind

The final aspect that sets Dominion Voice and Data apart is our ability to not only provide consultation services, but also our ability to project manage, execute, and support all the solutions we propose. We become your single destination for all things related to IT.

This peace of mind enables you to focus on your business and driving great customer experiences.

This process can all begin today with a free conversation. Reach out to our team to learn more about our services, let us show you what we can do to help your organization grow.

Many Locations, One Organization

Specialized medical care providers offer critical services for customers across our country. From sleep studies, cancer screenings, and even fertility consultations, these specialized practices allow customers access to great service at a reasonable price.

We usually see these organizations as multi-site, regional players. They have offices concentrated around a specific area or region, with most of the command and control coming out of one central location. Having this type of layout has many benefits, but also many challenges that the leadership must address as well, many of these items pertain to the IT solutions they have deployed.

Dominion Voice and Data has been fortunate to be able to work with many of these specialty care providers, our solutions have helped them complete their business objectives while also keeping their IT expenses low. Below are some examples of solutions we have provided.

Site-To-Site data connectivity

The successful and safe transmission of sensitive data between a satellite office and the main location is crucial for any specialized medical provider. Dominion Voice and Data was able to deploy a multi-site fiber connectivity solution for a care provider, which resulted in their ability to send large files easily between locations on a secure and private fiber connection.

In-bound Call Center

One way to maximize your workforce and keep cost low is to deploy a central call center for all in-bound calls. Dominion Voice and Data was able to help a provider select, install, train, and maintain a state-of-the-art call center. This resulted in the provider being able to successfully manage all in-bound calls and quickly connect customers to the proper destination.

Network Monitoring and Security

Like every business, network security and monitoring are critical. With all the sensitive health data stored at these facilities, having a powerful and robust monitoring service is critical. Dominion Voice and Data is able to provide this high level of service to many providers, resulting in IT peace of mind for the organizations leadership.

IT peace of mind

The final aspect that sets Dominion Voice and Data apart is our ability to not only provide consultation services, but also our ability to project manage, execute, and support all the solutions we propose. We become your single destination for all things related to IT.

This peace of mind enables you to focus on your business and driving great customer experiences.

This process can all begin today with a free conversation. Reach out to our team to learn more about our services, let us show you what we can do to help your organization grow.