Leveraging Microsoft Azure to Take Customers Into the Cloud

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Learn how to make a seamless transition to the cloud by leveraging Microsoft Azure to help eliminate outdated IT hardware in small to mid-sized businesses (SMBs). Microsoft’s most common suite of products has reached expiration, such as Windows 7, and as those products and services have matured into obsolescence, along with the servers they ride on. Dominion Voice and Data has been proactively transitioning companies with end-of-life Microsoft products into Microsoft Azure in order to keep them up-to-date with the contemporary business world.

 


 

Embrace the cloud

While many business owners are accustomed to purchasing on-premise servers, this way of storing data has become obsolete with the proliferation of the cloud. Aside from the fact that the tech world has embraced cloud computing and that virtually all innovation from this point forward will incorporate the cloud in some way, on-premise servers have matured beyond their useful life into obsolescence.

On-premise servers are vulnerable to becoming outdated, which lead to major security concerns for business owners. On top of that, without regular updates and software upgrades they are susceptible to slower speeds while the rest of the world is speeding up. In sum, it makes no sense for business owners to outlay large capital expenditures on deteriorating technology.

 

“Unfortunately, on-premise just doesn’t make fiscal sense, anymore,” – Chad Tester, COO of Dominion Voice and Data

 

Catering to a mobile workforce

“While most businesses are expanding and need to have hardware that scales, cloud servers that cater to a mobile workforce and data that can be confidently secured, on-premise has fallen behind the curve. Since, our customers’ businesses can’t afford that level of inefficiency within their organizations, we’ve been very proactive in ushering in this transition. We’ve been transitioning our customers into Azure and will continue to do so, to keep them ahead of the curve and more importantly, profitable.”

Utilizing cloud servers through Microsoft Azure enables businesses to benefit from regularly updated and upgraded hardware to keep data integrity strong. Additionally, Microsoft Azure is a direct response to the growing demand for secure access to data from a mobile workforce that span across multiple locations. With Millennials and now Gen Z entering the workforce, these trends show no signs of slowing down.

 

“At some point in the near future, owning on-site servers will be like having a coin-operated telephone in the lobby for your employees to use.” – Chad Tester, COO, Dominion Voice and Data

 

Keeping on trend

Tester later continued, “At some point in the near future, owning on-site servers will be like having a coin-operated telephone in the lobby for your employees to use. How are your top employees supposed to perform at peak levels with obsolete technology like that?”

On-premise servers have gone the way of the fax machine and in the same manner that utilizing older hardware increases cost through lack of efficiency, on-premise servers must be updated, immediately. Dominion Voice and Data has positioned themselves and their customers ahead of the curve to make sure their customers remain productive, efficient and profitable with technology like Microsoft Azure.

How WebRTC can Enhance Customer Experience

MIDLOTHIAN, VA – Did you know that WebRTC (RealTime Communications) is set to change the way companies communicate? WebRTC is a way to make phone calls, video calls, send instant messages, and share files with nothing but a web browser. WebRTC is already compatible with an estimate of over 2 billion browsers and is being supported by the major players, including Apple, Google, Microsoft, Mozilla, and Opera. This means companies who want to connect with their customers won’t need their customers to call in through a phone number nor will they be forced to download an app beforehand in order to interact. Communication is poised to become more seamless than ever before, which is a huge opportunity for enhancing customer experience.

Imagine putting a link on your homepage and then with a single click, your customer is instantly in a video chat with one of your customer service representatives. The possibilities for tailoring a customized interaction are limitless at this level because you can already ascertain a certain base level of knowledge about what the customer is experiencing based on which link they clicked. This could very well end the need for phone extensions, dial-by-name directories, and being put on-hold, ever again. This is big news for businesses who differentiate themselves based on customer service. With WebRTC they can even connect directly with the exact location, exact department and team member that is best suited to fix their issue.

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Dominion Voice and Data Offers SD-WAN-as-a-Service to SMBs

MIDLOTHIAN, VA – May 2019 – Dominion Voice and Data a leading managed technology services provider (MTSP), announced today that the company now offers SD-WAN-as-a-Service to their small to mid-sized business (SMB) customers. SD-WAN is a leading technology and according to research firm Gartner, “by the end of 2019, 30% of enterprises will deploy SD-WAN technology in their branches.” The reason for the technology’s rise in popularity is due to its simultaneous capacities to increase productivity within an organization while also reducing the total cost of ownership.

Find out more by reading our latest press release…

Phone Solutions for a Modern Time

For the industries we cover, we know how important a modern communication system is. A missed call, a message being unable to be sent, or poor reception could be disastrous. These are all terrifying possibilities if you have an old outdated and no longer supported system. Problems like this can be easily avoided with a new modern system. Upgrading your system will not only make issues like those left behind but also give you a host of new communication options.

With a new phone system, you will be upgraded to VoIP (Voice over Internet Protocol) which means all your calls will be through the internet. This means the quality of the voice in calls increases with your internet. This also allows you to integrate your system with your computers and mobile devices. This allows you to make calls, check your voicemail, and communicate on your computer. You will be able to share documents & data, start group chats, and make conference calls all through one unified system.

Modern phone solutions eliminate many of the problems old systems had. Helping avoid potentially serious issues that could arise from the older systems. Upgrading will also give a long list of benefits. So don’t wait, contact us and we will set you up with a modern system right for you.

Proud to Serve in a Variety of Industries

At Dominion Voice and Data we are proud to say that for the past nearly 20 years (since 1999) we have cultivated the expertise to be able to provide services to a variety of industries such as Hospitality, Business and Health Care. We don’t just focus on one sector because we understand the value of voice and data technologies for everyone! For instance, from the very start we have worked with Assisted Living Facilities to ensure that they are getting the best in carrier services as well as the right phone options and WiFi systems to not only save facilities money but also keep residents safe and connected with their loved ones.

Need a more rugged system? We work in the Industrial Industry where we can provide options like SpectraLink premise-based wireless solutions that are both reliable and tough so that you never lose that crucial instant contact between management and staff. At the same time we understand the more delicate needs of healthcare facilities when it comes to the security of information being transmitted/stored such as electronic health records. Reliability is additionally crucial in a health care emergency and with Dominion Voice and Data nurses and doctors can focus on their patients, knowing that their communication solutions are in good hands.

At Dominion Voice and Data we believe in the importance of growth and flexibility as well as exceptional customer service and that is what drives us to excellence in so many fields. Read more about Who We Serve.

State of the Union for Technology In 2018

Dominion Voice and Data a leader in managed technology services, announced today that the company sharing its predictions for the future of the technology sector. Dominion Voice and Data is preparing business owners for the anticipated technology explosion in 2018. One of the bases for this prediction is the growing number of employed individuals and the omnipresent demand for technology in the modern workplace.

According to CNN Money, “Unemployment inched down to 4.1%” which is the lowest unemployment rate in the last 17 years. Furthermore, Goldman Sachs predicts the unemployment rate to tumble to 3.5% by the end of 2019. The last time unemployment was 3.5% was December 1969, according to the Bureau of Labor Statistics.

With more and more tech-savvy Millennials entering the workforce and Baby Boomers retiring, the demand for technology is inevitably on-the-rise. Millennials have been raised with technology as a central part of their environment, and in some cases a central part of their identity, and the progression into the workplace is simply a logical conclusion at this point. “Millennials don’t think of technology as an accessory, in many cases they consider it more important than face-to-face interpersonal skills. There is no doubt that the demand for technological solutions will continue to explode in 2018,” stated Steve Smith, CEO of Dominion Voice and Data.

Find out more by reading our latest press release »

A Local Partner with National Capabilities

Business is built on relationships.

From a small, family business to the largest corporations, people do business with the people they like. Building and maintaining these personal relationships are critical to the success of any organization.

It’s easy to build a relationship with a local business who is in your area. You can meet for lunch or networking events, and you start your relationship already having several things in common. But how do you build the same level of a relationship with an organization with a national footprint.

The answer is simple, but the execution and maintenance of this relationship takes some serious work. I’ll breakdown how Dominion Voice and Data has built and maintained several relationships with national organizations in the Senior Living industry.

1. Start with the basics

Every relationship takes effort. It takes you putting yourself out there to meet with the people you want to work with. Driving to meet them in their place of business, taking them out to lunch to learn about their interest outside of work. The key thing to remember – Be Present.

You can not build a relationship with someone simply through email, or phone calls, or social media. These are great tools to get an introduction, but you must find a way to convert the digital relationship into a real-world interaction.

Start simple with this. Offer to take them out for coffee or lunch. Invite them to an event or tradeshow in their area related to their industry. Maybe even find what their hobby is and suggest that activity. The key is to meet in-person.

This first real-world meeting will be what the rest of your professional relationship will build upon, and it is the first step for Dominion Voice and Data in working with a new client.

The Dominion Voice and Data team will go to any location in the country to have an initial real-world interaction. It’s true, we could easily do a conference call, video chat, or send them a welcome video, but these methods will never replace the value of an in-person interaction.

2. Listen

Once you have this initial meeting, your next task is to simply listen. Listen to their needs, their vision, their goals, and their strengths. Building a relationship isn’t about you and your organization, but about your clients.

And they are going to like talking about themselves. These decision makers love their job, and really enjoy talking about how they are impacting their industry.

While we are listening, the team from Dominion Voice and Data begins to look at the world through the eyes of the customer. With our national accounts, we listen to the issues they have modernizing all their facilities with outdated cabling, or how do they begin a migration to the cloud for all their users. Or perhaps they can’t even begin to wrap their mind around converting all their carrier services from traditional POTs lines to SIP trunks.

Once your new relationship starts to really open up about their fears and struggles, then you are ready for the next step

3. Hold their hand

The biggest thing you can provide a friend in need is comfort and peace of mind. Especially business owners who have a lot on their plate. By focusing on helping their specific needs instead of just trying to sell a certain product, these decision makers are more receptive to your recommendations.

Also, critical during this phase is to be honest with yourself and with your client. Don’t be afraid to recommend solutions from a competitor if you can’t meet their needs in certain areas, and never try to hammer the square peg through the round hole. Instead, be a consultant for their needs. Find them different options and present them in a professional manner.

We do this providing a detailed list of the issues we are working to resolve, then setting a date for us to get back to them with a list of possible solutions. By setting the date, we begin the process to helping our client, which gives them peace of mind knowing that things are finally in the process of getting better.

4. Professional Proposals

When it comes time to make your recommendations, you are finally ready and clear to being selling your products. No doubt about it, this is a sales pitch for your specific services and solutions.

Be professional, be clear, and be respective of their time. Layout where the relationship started, list the current pain points you are working to resolve, and then present your solutions and clearly explain how they will address their specific needs.

Dominion Voice and Data is able to offer a wide range of services and solutions specifically geared towards the Senior Living industry on a national scale. During these proposal sessions, we not only show off our solutions, but also show off our capabilities. We are a company with national influence and capabilities. We can go anywhere they want to expand, and meet their needs at every step.

This is critical to us winning and keeping business. We position ourselves as their single resource for all their IT needs.

5. Execute, Execute, Execute

Now the real fun and work begins. At this point, we have taken our professional relationship and turned it into a true business relationship. Our client has trusted us with executing their selected services, and execution is key to maintaining the relationship for years to come.

Our dedicated team is available 24/7/365. We project manage the entire process, and proactively update our clients on progress, success, failures and how we resolved them.

Our project management team can handle multiple projects, at multiple sites, for multiple customers. We are busy, but our clients would never notice. By being proactive in our outreach and updates, they have continued peace of mind and no longer worry about their IT.

6. Keep listening

This is the final step to maintaining your relationship. Always keep listening. Your client will always be growing, changing, or adapting. With each new challenge they face comes additional areas where you can assist.

Again, you need to be present, and have interactions in person. And these don’t always need to be business related. Continue to take them out to lunch, or treat them and their teams to an enjoyable night out. Remember, these are people you are helping, not just a transaction.

If you partner with Dominion Voice and Data, you are partnering with a trusted and reputable company that will be there whenever you need us. We value all our customers, and take our commitment to them seriously. We’re always looking to add to our family, let us know how we can help.

Your Assembly Line Runs on IT

You are the master of your production. It’s what sets you apart and gives you the competitive edge necessary to grow your business. Your ability to quickly and efficiently create and manufacture your products directly impacts your growth and business success.

But more and more, your assembly line is relying on smarter and more powerful IT solutions.

“I’m an expert in production, not IT!”

We hear this often, and we fortunately are able to help. As a trusted IT consultant, we work with industrial leaders to identify where they want to go and what technological solutions they will need to get there.

Start with the end in mind

A great plan is born out of a great vision. A manufacturing company reached out to us with a great vision, to be the largest producer of their product in North America. What they were lacking though was the IT technical knowledge and support to help make that dream a reality. Dominion Voice and Data was brought on to serve as their IT consultant, helping them chart a path to ensure their IT solutions would support their corporate vision. During the initial conversations, we identified some key areas that needed our attention:

  • A business phone system that worked well for both the office staff and those on the assembly line
  • Loud and visual ringers for audio paging and communications in the production areas
  • Fast and reliable internet connectivity that could securely connect to their home office in Europe
  • Secure data storage for their proprietary production and process information
  • Campus wide Wi-Fi to fully enable their various smart devices used throughout the production process

With a clear understanding of what they needed, Dominion Voice and Data built a roadmap to complete these items while also keeping cost and downtime to a minimum.

IT peace of mind

The final aspect that sets Dominion Voice and Data apart is our ability to not only provide consultation services, but also our ability to project manage, execute, and support all the solutions we propose. We become your single destination for all things related to IT. This peace of mind enables you to focus on your business and driving great results. This process can all begin today with a free conversation. Reach out to our team to learn more about our services, let us show you what we can do to help your organization grow.

Importance of 4G Backup

Dominion Voice and Data, a leader in unified communications, announced today that the company will be launching an awareness campaign to educate small to mid-sized business (SMB) owners about the importance of having a 4G backup plan in their organizations. With the vast majority of business owners virtualizing their infrastructure and investing heavily in cloud-based technologies to support an increasingly mobile workforce, businesses need more reliable connection to the internet than ever before. While many SMBs are routinely frustrated by incessant internet outages, especially in a wireless network environment, companies must understand the power of 4G Internet.

Find out more by reading our latest press release »

Choosing Mitel for Our Customers

When things change in your world you can either let it knock you around or figure out where you want to stand. With the recent changes with Toshiba and Mitel we had such an opportunity. We care for the people we work with so much so that instead of blindly changing providers and manufactures we took the time to actually consult with our customers to make sure the decisions we made would continue to work for the long haul. After all, one of our core principles at Dominion Voice & Data is exceptional customer service – meaning we focus on your needs.

Our decision to move to Mitel was one we took under deep counsel after weighing heavily the pros and cons. We are excited to be launching Mitel especially considering they are the largest Cloud install base in the world and have the capacity to handle even the largest clients as well as our international clients, yet agile enough to handle the small to medium size businesses that are truly at our core.

We will now be able to provide our customers with high quality unified communication, business phone, VoIP, contact center, & cloud solutions. Want to learn more? Take a look at our Mitel Solutions page and feel free to reach out to us with any questions.