Replace Discontinued Phone Systems with Cloud Technology

Midlothian, VA – We have launched a campaign to educate our existing customers on a dilemma facing many growth-oriented business owners. It’s no secret that as technology continues to advance, antiquated phone systems become more obsolete each year. As time rolls on, lack of functionality becomes more pronounced, leaving business owners with outdated equipment that hinders productivity. As manufacturers move on to innovating and building better versions of their technology, business owners with older phone systems find a very tough time getting support, finding replacement parts and receiving maintenance.

The greatest risk facing these businesses is that when the outdated phone system stops working, which is usually once every 5 years, this causes costly downtime because the whole office shuts down and usually takes days to get back up and running. Most business owners shudder to imagine what it would be like to have their office phones down and how expensive it would be to have a team doing nothing at the office. While most unified communications providers simply let this happen to their customers, We have created a brand new program to solve this problem once and for all. The most exciting part is that not only does it solve this problem, but it prevents it from ever happening again throughout the entirety of the relationship, by taking telephony to the cloud.

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How WebRTC can Enhance Customer Experience

MIDLOTHIAN, VA – Did you know that WebRTC (RealTime Communications) is set to change the way companies communicate? WebRTC is a way to make phone calls, video calls, send instant messages, and share files with nothing but a web browser. WebRTC is already compatible with an estimate of over 2 billion browsers and is being supported by the major players, including Apple, Google, Microsoft, Mozilla, and Opera. This means companies who want to connect with their customers won’t need their customers to call in through a phone number nor will they be forced to download an app beforehand in order to interact. Communication is poised to become more seamless than ever before, which is a huge opportunity for enhancing customer experience.

Imagine putting a link on your homepage and then with a single click, your customer is instantly in a video chat with one of your customer service representatives. The possibilities for tailoring a customized interaction are limitless at this level because you can already ascertain a certain base level of knowledge about what the customer is experiencing based on which link they clicked. This could very well end the need for phone extensions, dial-by-name directories, and being put on-hold, ever again. This is big news for businesses who differentiate themselves based on customer service. With WebRTC they can even connect directly with the exact location, exact department and team member that is best suited to fix their issue.

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Proud to Serve in a Variety of Industries

At Dominion Voice and Data we are proud to say that for the past nearly 20 years (since 1999) we have cultivated the expertise to be able to provide services to a variety of industries such as Hospitality, Business and Health Care. We don’t just focus on one sector because we understand the value of voice and data technologies for everyone! For instance, from the very start we have worked with Assisted Living Facilities to ensure that they are getting the best in carrier services as well as the right phone options and WiFi systems to not only save facilities money but also keep residents safe and connected with their loved ones.

Need a more rugged system? We work in the Industrial Industry where we can provide options like SpectraLink premise-based wireless solutions that are both reliable and tough so that you never lose that crucial instant contact between management and staff. At the same time we understand the more delicate needs of healthcare facilities when it comes to the security of information being transmitted/stored such as electronic health records. Reliability is additionally crucial in a health care emergency and with Dominion Voice and Data nurses and doctors can focus on their patients, knowing that their communication solutions are in good hands.

At Dominion Voice and Data we believe in the importance of growth and flexibility as well as exceptional customer service and that is what drives us to excellence in so many fields. Read more about Who We Serve.

Lowering your Business IT Budget

If you’re sitting down with your finance department for the 2018 budget, you probably know the issues that come with determining future IT expenses. You might be drawing up some numbers based on past expenses (hoping costs stay the same), building a large emergency fund in case your server dies, or even just guessing. Either way, there’s a good chance your IT budget for 2018 will be off the mark. That can cost you funding for upgrades and improvements, as well as time spent finding the right service providers and support.

With a Managed Services approach to your IT , these worries just melt away. Instead of reaching for the checkbook for every unexpected expense, you pay a fixed monthly price for all your IT support. For a low, fixed monthly cost, our team of professionals can provide proactive management of all your infrastructure, equipment, software, and applications. You can count on us for regular maintenance and upgrades, keeping your business ahead of the competition with the latest technology offerings. We monitor your systems around the clock and deliver in-depth reporting, to ensure you’re getting top performance from your vital systems. Our team provides 24×7 system support, every day of the year, and aims to address any IT questions or issues quickly and effectively. You receive all your IT solutions and services through one central provider, increasing your savings, while providing your finance department with reliable figures for the 2018 budget. If you’re looking for a low-cost managed services solution that is designed specifically for your business operations, look no further.
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Your Assembly Line Runs on IT

You are the master of your production. It’s what sets you apart and gives you the competitive edge necessary to grow your business. Your ability to quickly and efficiently create and manufacture your products directly impacts your growth and business success.

But more and more, your assembly line is relying on smarter and more powerful IT solutions.

“I’m an expert in production, not IT!”

We hear this often, and we fortunately are able to help. As a trusted IT consultant, we work with industrial leaders to identify where they want to go and what technological solutions they will need to get there.

Start with the end in mind

A great plan is born out of a great vision. A manufacturing company reached out to us with a great vision, to be the largest producer of their product in North America. What they were lacking though was the IT technical knowledge and support to help make that dream a reality. Dominion Voice and Data was brought on to serve as their IT consultant, helping them chart a path to ensure their IT solutions would support their corporate vision. During the initial conversations, we identified some key areas that needed our attention:

  • A business phone system that worked well for both the office staff and those on the assembly line
  • Loud and visual ringers for audio paging and communications in the production areas
  • Fast and reliable internet connectivity that could securely connect to their home office in Europe
  • Secure data storage for their proprietary production and process information
  • Campus wide Wi-Fi to fully enable their various smart devices used throughout the production process

With a clear understanding of what they needed, Dominion Voice and Data built a roadmap to complete these items while also keeping cost and downtime to a minimum.

IT peace of mind

The final aspect that sets Dominion Voice and Data apart is our ability to not only provide consultation services, but also our ability to project manage, execute, and support all the solutions we propose. We become your single destination for all things related to IT. This peace of mind enables you to focus on your business and driving great results. This process can all begin today with a free conversation. Reach out to our team to learn more about our services, let us show you what we can do to help your organization grow.