MANAGED IT SERVICES

Our Approach to Managed Services

When you partner with us for IT managed support, you will be assigned a Virtual CIO (vCIO) and Technical Account Manager. As a team, they focus on staying in close contact with you to assist with:

• Budget reviews
• Needs assessments
• Building a roadmap

We customize roadmaps to match your current needs and deliver the right level of support in the future.

Financial considerations are an important component of risk management, so we give you the tools to make good business decisions at an affordable, monthly rate. We believe that level of support is what you should expect from your network support team.

Monitoring

Always on the job, we oversee care of your servers, desktops, laptops, and other endpoints 24/7 so that you may concentrate on your business objectives.

Network Security and Management

Our Network Operations Center delivers round-the-clock security and support to
make sure your network and equipment are secure and protected from hackers,
breaches, viruses, malware, and other cyber threats.

Cybersecurity and Data Protection

We offer a full spectrum of cybersecurity services, from risk assessments and threat protection to implementing disaster recovery plans, all designed to protect your data and ensure business resilience against threats.

User Security Training

We train and consult your team to recognize malicious emails/contacts of all kinds and encourage them to participate in keeping your network healthy.

24/7 Help Desk Support

Help desk support is only a click or phone call away and always provided by a DVD employee. When you choose DVD Networks, you get our complete commitment with no substitutes.

Business Continuity and Resilience

Your business resilience is critical and requires that you match your disaster recovery investment to the cost of downtime. If an outage occurs, you’ll know exactly how long it will take to get back online.

Connectivity-as-a-Service (CaaS)

DVD oversees your servers, desktops, laptops, and other endpoints all day, every day, so you can focus on your primary business objectives. We also ensure that your enterprise organization receives premium consideration from your available telecommunications providers.

Workspace-as-a-Service (WaaS)

Our clients also have the option of choosing DVD Networks Workspace-as-a-Service (WaaS) solution for their organizations. We’ll supply everything your remote workers need to work efficiently and increase productivity, from devices to internet to conference rooms. Top benefits of WaaS include:

• Trouble-free IT Environments
• Data Security
• Fully Managed Services, from Provisioning to Support
• Flexibility and Reliability
• Transparency of Costs