Dominion Voice and Data Disrupts Cybersecurity Industry with New Program

Midlothian, VA – Dominion Voice and Data, a leading managed technology services provider, announced today that the company has launched a cybersecuirty security-as-aservice program designed to protect businesses from daily attacks. Dominion Voice and Data’s cybersecurity-as-a-service is an all inclusive offering that combines best of breed technology for firewalls, antivirus software, phishing prevention, dark web monitoring, and data backup.

Dominion Voice and Data begins every customer relationship by formulating strategic IT goals, planning their IT budget, analyzing and reworking business processes and facilitating technology changes. The objective is to maintain the IT infrastructure and protect customers from cyber attacks that occur on a daily basis. The cybersecurity-as-aservice program creates security policies, controls and cyber incident response planning, ensures compliance with the changing laws and applicable regulations, and maintains a current understanding of the IT threat landscape.

Find out more by reading our latest press release »

State of the Union for Technology In 2018

Dominion Voice and Data a leader in managed technology services, announced today that the company sharing its predictions for the future of the technology sector. Dominion Voice and Data is preparing business owners for the anticipated technology explosion in 2018. One of the bases for this prediction is the growing number of employed individuals and the omnipresent demand for technology in the modern workplace.

According to CNN Money, “Unemployment inched down to 4.1%” which is the lowest unemployment rate in the last 17 years. Furthermore, Goldman Sachs predicts the unemployment rate to tumble to 3.5% by the end of 2019. The last time unemployment was 3.5% was December 1969, according to the Bureau of Labor Statistics.

With more and more tech-savvy Millennials entering the workforce and Baby Boomers retiring, the demand for technology is inevitably on-the-rise. Millennials have been raised with technology as a central part of their environment, and in some cases a central part of their identity, and the progression into the workplace is simply a logical conclusion at this point. “Millennials don’t think of technology as an accessory, in many cases they consider it more important than face-to-face interpersonal skills. There is no doubt that the demand for technological solutions will continue to explode in 2018,” stated Steve Smith, CEO of Dominion Voice and Data.

Find out more by reading our latest press release »

Dominion Voice And Data Selected to Attend Technology Assurance Group’s Annual Convention

Midlothian, VA – February 26, 2018

Dominion Voice and Data, a leading managed technology services provider, announced today that the company has been selected to attend Technology Assurance Group’s 18th Annual Convention in San Diego, California on April 28th through May 2nd. TAG is an organization of managed technology services providers (MTSPs) in North America representing $350 million in products and services. The focus of the convention is enhancing the customer experience. An impressive lineup of CEOs, futurists, tech experts, professors, researchers, authors and speakers will share valuable information on this very important theme.

“It is an honor to be selected to attend the industry’s most popular event and share our unique approach to the customer experience with other like minded MTSPs from across North America,” stated Steve Smith, CEO of Dominion Voice and Data. “It gives us a chance for leaders to be amongst other leaders and the creativity and innovation that emerges from that type of environment is always invigorating. As a company, we’re constantly researching new ways to serve our customers and being around other CEOs who are dedicated to the same exceptionally high levels of service always helps us gain new ideas to improve our customers’ experience.”

The convention will showcase world renowned customer experiece keynote speakers and authors like Shep Hyken, Dr. Jeane Twenge, and Jason Young. These experts will enlighten attendees on how to amaze every customer everytime, leverage the talents of the millinnial and iGen generations to deliver a phenomenal customer experience, and highlight ways to create a customer centric culture to delelop the ideal customer relationship.

“It’s important for us to always be one step ahead,” reiterated Mr. Smith. “We consider it our obligation to constantly be educating ourselves and discovering new solutions. That’s why we invest in events like these, they give us great ideas, excellent opportunities to collaborate and it helps us maintain our leadership position in our industry.”

Alerting Businesses About PCI Compliance

We are proud to announce an education plan to advise business owners on the potential risks facing any organization that accepts, stores and utilizes customer credit cards. The Payment Card Industry Data Security Standard (PCI DSS) applies to any organization, regardless of size, and it imposes rules on business owners who work with customer credit cards. The intention behind the regulations is to keep customer data secure from breaches; however, businesses that are not in compliance could face up to tens of thousands of dollars in penalties and fines. There are very simple solutions to mitigating these risks, and as fellow business owners, our leadership is sharing these risks and their solutions with the business community in order to keep companies protected from obscene fines.

When accepting sensitive credit card information, businesses need to assess several risks. The first major risk is a disgruntled employee stealing a customer’s credit card and utilizing that information for personal purchases. While these types of infractions are usually caught quickly, especially with the proper monitoring technology in place, customers can be reimbursed for fraudulent purchases. Unfortunately, the damage done to customer trust is often irreparable. The fact of the matter is that customers, who experience a data breach with a merchant, are extremely likely to avoid using that merchant, ever again. In other words, lackluster security measures here could cost a company dearly, not only because of the up-front fines but because of the negative word-of-mouth that usually follows an incident like this. To solve this issue, businesses can follow the comprehensive list of steps laid out in the PCI DSS that explains the measures a business can take to protect themselves from this liability, including actions such as encryption and limited levels of access. “Every single customer we work with is already doing their best to protect customer data; however, they are usually missing key elements that could get them in big trouble,” stated Steve Smith, CEO of Dominion Voice and Data. “Oftentimes we see businesses take customer credit card information over the phone and then write it down so that it can be added into the computer system later. However, one big mistake we’ve been noticing is that businesses are storing customer credit card information for longer than 5 days, which is strictly prohibited by these regulations. This is a perfect example of how business owners with positive intentions, end up paying big fines for being undereducated on these matters,” concluded Smith.

The greatest risk facing business owners and credit card security is hackers. Their methods are constantly evolving, and hackers are always finding new ways to attack businesses, the standards for PCI compliance are always changing as well. “Businesses can go to the PCI Security Standard Council’s website to view a comprehensive list of best practices or if they don’t want to have to comb through all the details, they can call a managed technology services provider, like Dominion Voice and Data for example, and they should be able to conduct a PCI network analysis and advise them on a few key areas to pay special attention to,” added Smith. “If your managed services provider is unaware of PCI compliance, you may want to consider reevaluating your relationship with that provider.”

Importance of 4G Backup

Dominion Voice and Data, a leader in unified communications, announced today that the company will be launching an awareness campaign to educate small to mid-sized business (SMB) owners about the importance of having a 4G backup plan in their organizations. With the vast majority of business owners virtualizing their infrastructure and investing heavily in cloud-based technologies to support an increasingly mobile workforce, businesses need more reliable connection to the internet than ever before. While many SMBs are routinely frustrated by incessant internet outages, especially in a wireless network environment, companies must understand the power of 4G Internet.

Find out more by reading our latest press release »

Enhancing Network Performance

Dominion Voice and Data a leader in unified communications, announced today that the company will now offer SD-WAN (Software-Defined Networking in a Wide Area Network). SD-WAN simplifies the management and operation of a WAN (Wide Area Network) by separating the networking hardware from its control mechanism. A key application of an SD-WAN is to allow companies to build higher-performance WANs using lower-cost Internet access, enabling businesses to partially or wholly replace more expensive private WAN connection technologies such as MPLS. Gartner, a marketing research firm, has predicted that by the end of 2019, 30% of enterprises will deploy SD-WAN technology in their branches.

Find out more by reading our latest press release »

Helping Businesses Reduce Overhead and Boost Productivity

Today we announced that we are helping businesses reduce their office expenses and increase productivity by capitalizing on the growing trend of remote workers. As the modern workplace continues to be redefined, we plan to take a proactive approach in educating businesses on the benefits of a remote workforce, as well as the technology to make this transition.

With new technologies making it easier than ever before to work productively from any location, at any time, the number of remote workers has dramatically increased. While some managers are hesitant to embrace this new modern style of workplace, these numbers show no sign of slowing down, especially with the increased presence of millennials in the workplace. However, while millennials are often thought of as the primary generation forcing this workplace shift, studies have shown that that’s not entirely the case.

Learn more by reading the full article »

Protect Your Network Against Global Attacks

In our June 2017 press release, Steve Smith, CEO of Dominion Voice and Data, provided useful advice to SMBs and shared how we are helping local businesses protect their networks against growing global attacks. Our state-of-the-art cyber security technology and defense plan enables customers to avoid being held hostage to hackers from other countries’ ransomware attacks which have already been launched on a world-wide scale. Small and mid-sized businesses (SMBs) need to understand the nature of this threat and what appropriate steps they can take in order to secure their technology infrastructure from future breaches.

One of the most recent and frightening attacks is the WannaCry ransomware attack. Since launch, it has affected 150 countries and over 200,000 computers. Most users were made vulnerable after failing to upgrade their old Windows PCs with the latest software upgrades and security patches, which is often the case for SMBs.

Read more about how we can help you protect your network and business data »

Simplifying & Streamlining Technology To Serve Seniors

Dominion Voice and Data will now offer a turn-key; television, internet, nurse call, business and residential phone service in a managed solution to the senior living communities across the nation. We are an elite provider of managed IT services and capable of delivering complex, high-end, enterprise-level IT solutions for Fortune 500 companies as well as streamlined, simplified IT solutions that are as user-friendly as one would expect to see in senior living communities.

We have found new ways to innovate by making some of our products and services simpler and easier-to-use than ever before, while simultaneously providing a client experience that is incredibly personal, which is especially important in these environments.

Learn how we are bringing enterprise level technology to senior living communities to improve lives…