Beginnings in Telecom Industry
Dominion Voice and Data began in 1999 as a Telephone Value Added Reseller created by the partnership of Kimberly Jenkins and John Ross. Over the years, Dominion built a strong reputation in the telecom industry by focusing on serving customer’s needs by providing Toshiba and Avaya telephone solutions.
From the beginning, the mission was not to merely sell telecom systems but to enhance our customer’s abilities to communicate within their organization and better reach those whom they serve. This attention on outcomes led to success in the healthcare and senior living market segments, where the need for reliable, accurate, and immediate communication is a necessity.
Support from the Toshiba National Accounts Program, and SpectraLink premise-based mobile systems, only enhanced our standing in those markets.
In short, we have built our business around our core principles of exceptional customer service and industry heritage, with a goal towards controlled growth and flexibility as new technologies emerge. In response to the ever-evolving world of technology and the need for an adaptive strategy, Chad Tester and Steve Smith joined Dominion Voice and Data as principal owners in 2013.
Together they bring a blend of sales leadership and marketing experience, coupled with an extensive engineering and contracting background, which will allow us to embrace the changes technology brings. This proactive approach is allowing Dominion to assist our customers in seizing the benefits now offered by the convergence of voice and network technologies. We embrace the new technologies and understand that education and integrity are vital to creating lasting customer relationships.
Technology is great, but the pursuit of technology is not the ultimate goal. At Dominion Voice and Data we realize that it is only a tool to be used to increase productivity, enhance profits, or reduce costs.
That’s why we work hard to understand our customers’ strategic business goals in order to supply technology that creates a competitive advantage. Our commitment remains the same as it has always been, to exceed the expectations of our customers through understanding their needs, and partnering with them to help them achieve their goals.