Dominion Voice and Data, a leader in unified communications, announced today that the company will be launching an awareness campaign to educate small to mid-sized business (SMB) owners about the importance of having a 4G backup plan in their organizations. With the vast majority of business owners virtualizing their infrastructure and investing heavily in cloud-based technologies to support an increasingly mobile workforce, businesses need more reliable connection to the internet than ever before. While many SMBs are routinely frustrated by incessant internet outages, especially in a wireless network environment, companies must understand the power of 4G Internet.
Dominion Voice and Data provides managed services that can be tailored to your specific needs. We can keep you current with trends, save you money, all while maximizing employee productivity.
Customer experience is a high priority in today’s society and it can often be a pain point for some companies. Inefficiencies in call handling, messaging, and communication between employees and customers are an area always requiring refining and polishing.
Our managed services offer some solutions specific to this anomaly. We can provide transparency in the area of voice mail and unified messaging by providing users the ability to unify voice mail, e-mail, and fax in one location, allowing staff easy access, and shorter response time. Call center technology can reduce customer hold time by routing calls based on employee skill set. Call handling data can be compiled to allow effective resource allocation eliminating bottlenecks. Direct Inward Dialing (DID) provides personal telephone numbers without the need for an actual telephone line to your desktop.